Michael Gnaneshwar S A

Directed the creation of an AI-driven crowdsourcing application, enhancing user interaction and facilitating smooth deployment across diverse environments.

Championed the integration of Agile methodologies, leading to a 30% boost in team productivity and a 20% reduction in overall time-to-market.

Facilitated key Scrum events, including backlog refinement and retrospectives, which collectively increased team velocity by 25% and improved sprint planning accuracy.

Enhanced platform agility and reduced time-to-market for AI solutions by 30% through the integration of open-source tools.

Minimized project disruptions by 20% via proactive risk management techniques and streamlined reporting by 30% through automation.

Identified and pursued new business opportunities through strategic marketing initiatives and sales promotion of products, enhancing revenue growth.

Launched a comprehensive Learning and Development project designed to equip Engineering students with industry-demanded skills in Blockchain, AI, and Machine Learning.

Managed project execution for turnkey real estate developments, effectively coordinating diverse clients and trade personnel to ensure project success.

Increased project division revenues by 5X while securing a portfolio of iconic projects, demonstrating expertise in strategic growth management.

Identified and qualified potential investment opportunities, guiding clients through the onboarding process and managing their accounts effectively.

Managed the creation and thorough vetting of critical documentation, ensuring full legal compliance throughout the process.

Administered projects for the Professional Services Group using Clarizen and SFDC, conducting operational reviews to implement process improvements.

Managed global Consultant timesheets across US, EMEA, ANZ, and APAC regions to ensure accurate and timely payroll processing.

Developed and implemented workflows and reports using Clarizen, Salesforce.com, and MS Excel to streamline operations and enhance data visibility.

Established and managed global subcontracting processes across US, Japan, EMEA, ANZ, and APAC, driving change management initiatives.

Delivered comprehensive training to new hires on Mortgage Domain and Information Security, ensuring a smooth transition to production environments.

Coordinated the development of process documentation, including SOPs and Job-aids, and led knowledge enhancement programs, successfully transitioning six processes.

Oversaw the successful transition of six processes, managing knowledge transfer, training logistics, expertise identification, and documentation.

Managed the full project lifecycle for process transitions, from initial launch through Go Live and final production handoff.

Provided direct customer support, resolving billing escalations and guiding new hires, demonstrating strong problem-solving and customer-centric skills.

Maintained highest standards in customer support while offering optimal resolutions.